V2Ray is an open-source network platform that provides the tools and infrastructure for building secure and private network proxy services. It is often used to enhance online privacy and improve access to digital content in challenging network environments.

A V2Ray server is the remote host that runs the V2Ray core software, acting as the secure, encrypted proxy gateway for the V2Ray client on your local device. Its primary function is to receive encrypted traffic from your device, decrypt it, and then forward it to the intended website or service on the open internet, effectively masking your real IP address and circumventing firewalls.

The primary distinction between V2Ray and more conventional VPNs (such as those utilizing OpenVPN or WireGuard) lies in their core design flexibility and their approach to maintaining performance under diverse network conditions. Both technologies are designed to establish a secure and private internet connection. However, V2Ray is specifically engineered with protocol agility to ensure reliable and consistent access even in environments with complex or restrictive traffic protocols.

No. This is because playing online games requires a ping lower than 50 milliseconds. Given that our servers are located outside your area of residence, your ping will be above 100 milliseconds, which is absolutely not suitable for online gaming.

The suitability of HeisenGard’s servers for cryptocurrency trading depends on your specific trading style and does not have a single answer:

• For Casual and Long-Term Traders: If you execute trades only daily or weekly, a ping above 100 milliseconds (which occurs due to our servers’ physical distance) is acceptable and will not severely impact your performance.

• For Day Traders and Scalpers: In this style, which requires faster execution (ideal ping under 50 ms), a ping above 100 milliseconds is not ideal and may negatively affect the timing of your trades.

• For Algorithmic and High-Frequency Traders (HFT): For this type of trading, which demands ultra-low latency (ping under 10 ms), our servers are absolutely unsuitable. These traders must use Virtual Private Server (VPS) services located physically close to the exchanges (co-location).

V2Ray is highly versatile, and its core engine is designed to run on almost any modern operating system. While the core software provides the essential protocols and tunneling, you will use a separate client application with a Graphical User Interface (GUI) tailored for your specific operating system to manage the connection easily.

Here is a breakdown of the major platforms and popular client applications:

• Windows

• macOS

• Linux

• Android

• iOS

• Custom router firmware like OpenWrt

• Devices like Raspberry Pi

Using a V2Ray server on your device requires installing a compatible V2Ray client application and importing the server’s configuration details. The process is generally similar across operating systems, but the specific client app and interface will differ. The V2Ray client acts as the local side of the secure tunnel, encrypting your traffic and sending it to your remote V2Ray server.

You can order as many plans as you need. There is no limit.

Yes, you can easily renew your subscription through the “Renew My Plan” tab within your account on the website. Once the renewal fee is paid, your request status will appear as “Processing.” After our support team manually verifies and updates your plan, the status will change to “Completed.” You can always monitor your latest subscription status and details via your Account Dashboard.

You can request a renewal once you have 3 days remaining until your plan expires or when your remaining data drops below 2 GB. If your plan has already expired or your data has run out, you will have a 7-day grace period to renew your subscription.

Important: If the renewal is not completed within this 7-day period, your configuration will be permanently deleted from our website and servers.

1. Check the Payment Network (The Most Important Rule!)

• Example: If you choose to pay with USDT (BSC), you must use the BSC network in your wallet for the transfer.

• Warning: If you choose the wrong network (like TRC20), your money will be lost forever. We cannot bring it back because the blockchain network does not allow refunds or recovery.

2. Pay the Exact Amount

• The amount you pay must be exactly the number shown on the NOWPAYMENTS screen + Transfer Free announced by your Exchange or wallet.

• If you pay less than the required amount, your order will fail automatically.

• If this happens, you must contact our support team so they can check your payment and approve your order manually.

3. The Essential Gas Fee (For Binance Smart Chain / BSC)

• When you pay with tokens on the BSC Network (like USDT-BSC), you must have a small amount of Binance Coin (BNB) in your wallet.

• Why: You need BNB to pay the small network fee (called “Gas Fee”) to complete the transfer. Without BNB, the transaction will fail.

We aim to offer the best payment methods that are fast and cheap for you. We do not accept highly volatile or high-fee coins for three main reasons:

1. High Gas Fees (Transaction Cost)

• The Problem: Currencies like Bitcoin (BTC) and Ethereum (ETH) are built on older, very secure blockchains. However, the cost to send money (Gas Fee) on these networks can be very high.
• The Impact: If your VPN plan costs $5, the fee to send the money (Gas Fee) might be $10, $20, or even more, depending on network traffic.
• Our Solution: It does not make sense for you to pay $20 in fees to buy a $5 product. We only use coins and networks (like USDT-BSC or other fast/cheap chains) where the fee is only a few cents, making the payment affordable for you.

2. Slow Transaction Confirmation

• The Problem: Bitcoin and Ethereum networks are often slow. After you send the payment, the network can take a long time (sometimes 30 minutes or more) to confirm the transaction is final.
• The Impact: This long wait means your order fulfillment is delayed. You want your VPN plan immediately, but the system must wait for the final network confirmation before it can safely give you the product.
• Our Solution: We use networks where the transaction confirmation is nearly instant (often less than 1 minute). This allows our automated system to deliver your V2Ray plan immediately after payment.

3. High Volatility of Meme Coins (e.g., Shiba Inu)

• The Problem: Meme coins are known for having extreme price changes (high volatility). Their value can go up or down by 10% or more in just a few minutes.
• The Impact: If the price drops suddenly after you start paying, the amount we receive might be less than the required $5 (called “Underpayment”). This causes the order to fail and creates problems for both you and our support team.
• Our Solution: We only accept Stablecoins (like USDT, which is tied to the US Dollar) to ensure that the $5 you send is still worth $5 when we receive it, ensuring your order goes through smoothly every time.

The first time you create your V2Ray configuration (right after you buy the plan), you must save your configuration as a JASON or TXT file. If your configuration ever gets deleted from the V2Ray app, you can easily Import the settings again using the saved .json or .txt file.

You can ask for a full refund if one of these two situations happens:

1. If we cannot provide the service to you at all (if there is no way for you to connect).
2. If all of our servers stop working completely (if our servers are fully down and unavailable).

The amount you paid will be sent back to you through a cryptocurrency wallet:

• The paid amount will be transferred from our crypto wallet to the wallet address that you provide to us.

It is possible, but we work hard to prevent it:

• Although we use the best technology and constantly monitor our servers, technical problems can happen.
• However, our technical team works 24/7 (24 hours a day, 7 days a week) to quickly fix any server issues that may arise.

If the servers are down, Heisenguard will add extra days to your plan:

• In this situation, Heisenguard will add the number of downtime days to your current plan.
• For example, if the server is down for 3 days, we will add 3 days to your subscription time.